Thank you for shopping at Herted If you are not entirely satisfied with your purchase, we’re here to help. Our return and refund policy is outlined below.

Returns

You have 30 days from the date you received your item to request a return. We accept the return of products that are defective or not as described on our website, as well as products that are new or slightly used. This includes products that have been opened or have slight signs of use.

To be eligible for a return, please ensure that:

  1. The item was purchased in the last 30 days.
  2. The item is in its original packaging.
  3. You have the receipt or proof of purchase.

Exchanges

We accept exchanges of products under the same conditions as returns. If you need to exchange an item for the same or a different item, please initiate the return process as outlined and specify that you would like an exchange.

Return Process

We gladly accept returns for both defective and non-defective products within 30 days of purchase. Please note that the following conditions apply:

  1. Products must be in new or slightly used condition.This includes products that are opened or have been slightly used.
  2. Products must be returned in their original packaging.
  3. A copy of your receipt or packing slip must be included with your return.

Return Method

By mail

Returns should be sent to the following address:

24-26 Arcadia Avenue, London, England, N3 2JU, United Kingdom

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Restocking Fee

No cost

Shipping Costs

The cost of return shipping is free. You will not be responsible for paying for your own shipping costs for returning your item.

Contact Information:

Email: support@herted.co.uk

Phone: +44 7413 092344

Business Address: 24-26 Arcadia Avenue, London, England, N3 2JU, United Kingdom